Online Training and Interactive
Self-Paced Courses for DISC, Management, Leadership, Sales Customer Service and
Team Development and Tools.
CEU & ANCC Accreditation
Attention: Online Courseware products are now
CEU (Continuing Education Unit)
accredited (sorry, not the profiles) . Additionally, all Behavioral Style
and Leadership related online courses are now
ANCC Contact Hour (American Nurses
Credential Center) accredited.
Three New Course Just Added:
Prospecting to Create Interest
Win-Win Negotiations
Gaining Commitments to Action/Closing
Coaching
Contact us for information. They will
be added to this site soon.
Understanding Behavioral Styles for Customer Service
(S-121)
Audience: 1. Customer Service/Care
Professionals 2. Anyone wishing to communicate more effectively
with clients
Customer
Service relationships often depend on "getting off on the right
foot". Being able to quickly recognize a person's behavioral style
and interact appropriately are critical to this process.
Understanding Behavioral Styles shows you how to recognize different
behavior patterns, and develop adaptive skills that increase your
ability to communicate successfully with others.
Includes 11
Lessons (Approx. 2 1/2 hours): 1. Introduction 2.
Different Behavioral Styles 3. The DISC Profile* 4. The Four Behavioral Styles 5.
Recognizing Behavioral Styles 6. Behavioral Styles and
Listening 7. Improve Your Performance 8. Reading and Reacting
to People 9. Determining Behavioral Styles 10. Practical
Application of Knowledge 11. Knowledge
Assessment
*Online DiSC Classic
Profile® included in this
course.
Reinforcing Your Understanding Of
Behavioral Styles for Customer Service (S-125)$39.99
Audience: 1. Customer Service/Care
Professionals 2. Anyone wishing to communicate more effectively
with clients
A shortened version of
Understanding Behavioral Styles for Customer Service. In this course
you will reinforce your understanding of your own behavioral style
and use this knowledge to enhance your communication skills and
increase your productivity.
Includes
5 Lessons
(Approx. 1 hours): 1. Recognizing Behavioral
Styles 2. Improve Your Performance 3. Reading and Reacting to
People 4. Practical Application of Knowledge 5. Knowledge
Assessment
Audience: 1. Customer Service/Care
Professionals 2. Account Managers 3. Anyone working with
customers
Decisions to
stay with one vendor or supplier require all the people who come in
contact with the customer to establish some level of credibility and
trust. Establishing positive credibility and trust allows customer
service people a better opportunity to create longer term business
relationships. This course will discuss what you can do to
intentionally build trust and confidence with your customers.
Includes
9 Lessons (Approx. 2
hours): 1. How
to Use This Course 2. Overview 3. Building Credibility 4.
Building Rapport and Trust 5. The Four Elements of Trust 6.
Pacing 7. Listening* 8. Feedback 9.
Summary
*Includes
a the Online Personal Listening Profile, a $25 value.
Audience: 1. Customer Service/Care
Professionals 2. Account Managers 3. Anyone working with
customers
This course
will provide you with examples of good questions that you can use
immediately to get the information you need. You will learn the
difference between open-ended and closed-ended questions, and when
to use them. We'll discuss seven different types of questions and
how you can use each one.
Includes
6 Lessons (Approx. 1
hour): 1. How
to Use This Course 2. Introduction 3. Questions and
Probes 4. Categories of Questions and Probes 5. Practical
Application 6. Knowledge Assessment
In this
course you will learn professional sales interviewing techniques
that will help you establish credibility, qualify opportunities more
effectively, and discover a prospect's important business needs,
goals, priorities and personal win.
Includes
9 Lessons (Approx. 2
hours):. 1. How to Use This
Course 2. Introduction 3. Questions Are the
Answer 4. Overview of the F.I.N.D. System 5. F.I.N.D. System
in Detail 6. After the Sales Interview 7. F.I.N.D. Interview
Example 8. Practical Applications of Knowledge 9. Knowledge
Assessment
Audience: 1. Customer Service/Care
Professionals 2. Account Managers 3. Sales Professionals 4.
Anyone wishing to communicate more effectively with their
clients
Increase customer satisfaction and service by identifying
your customers' primary DiSC®Dimensions of Behavior and their
preferred approach to communication and problem-solving.
Audience: 1. Customer Service/Care
Professionals 2. Call Center Professionals 3. Help Desk
Professionals 4. Anyone who speaks with clients over the
phone
Customer Communication is a critical key to success whether
the challenge is collections, fundraising, help desk, telemarketing,
or telephone sales. DiSC®Talk! Helps today’s telephone
professionals communicate more effectively and increase customer
satisfaction.
Understanding Behavioral Styles for Managers and
Leadership (S-119)
Audience: 1. Leaders/Management
Professionals 2. Anyone wishing to communicate more effectively
with co-workers
Managerial
relationships often depend on adapting your managerial style. Being
able to quickly recognize a person's behavioral style and interact
appropriately are critical to this process. Understanding Behavioral
Styles shows you how to recognize different behavior patterns, and
develop adaptive skills that increase your ability to communicate
successfully with others.
Includes 11
Lessons (Approx. 2 1/2 hours): 1.
Introduction 2. Different Behavioral
Styles 3. The DISC Profile* 4. The
Four Behavioral Styles 5. Recognizing Behavioral Styles 6.
Behavioral Styles and Listening 7. Improve Your Performance 8.
Reading and Reacting to People 9. Determining Behavioral
Styles 10. Practical Application of Knowledge 11. Knowledge
Assessment
*Online DiSC Classic
Profile® included in this
course.
Reinforcing Your Understanding Of Behavioral
Styles for Managers and Leadership (S-124)$39.99
Audience: 1. Leaders/Management
Professionals 2. Anyone wishing to communicate more effectively
with co-workers
A shortened
version of Understanding Behavioral Styles for Managers. In this
course you will reinforce your understanding of your own behavioral
style and use this knowledge to enhance your communication skills
and increase your productivity.
Includes
5 Lessons
(Approx. 1 hours): 1. Recognizing Behavioral
Styles 2. Improve Your Performance 3. Reading and Reacting to
People 4. Practical Application of Knowledge 5. Knowledge
Assessment
Audience: 1. Managers 2. Team
Leaders 3. Coaches 4. Sponsors 5. Anyone needing to council
others on performance
This course
provides a process to help managers have a discussion with an
employee when performance needs to improve. Key communication skills
are addressed, as well as a step-by-step outline for conducting the
discussion in a way that respects the individual, and encourages him
or her to take responsibility for improving performance.
9 Lessons
(Approx. 2 hours): 1. How to Use This Course 2. Introduction 3. Overview
of Managing Performance Discussions 4.
Key Communication Skills - Describe Specific Behavior and Outcomes 5.
Key Communication Skills - Use Effective Questioning Skills 6.
Key Communication Skills - Use Listening Skills 7. Seven-Step
Process 8. Practical Application 9. Knowledge
Assessment
Audience: 1. Managers 2. Team
Leaders 3. Coaches 4. Sponsors 5. Anyone who interviews
potential job candidates
The purpose
of this course is to make the interviewing process easier, more
effective, and to provide you with the tools you need to ask the
right questions to better discover if your candidate is the right
person for the job.
7 Lessons
(Approx. 1 1/2 hours): 1. How to Use This
Course 2. Introduction 3. Questions 4. Real Life
Example 5. The Interview Process 6. Practical
Application 7. Knowledge
Assessment
Printable Course
Literature (Requires Adobe Acrobat)
Audience: 1. Managers 2. Team
Leaders 3. Coaches 4. Sponsors 5. Anyone needing to council
others on performance
Develop
effective ways to manage, coach and lead others with DiSC®Dimensions of Behavior. Assess strengths and motivation, then plan
and implement strategies that encourage productivity. A practical
tool for manages and supervisors at all levels.
Audience: 1. Executives 2.
Managers 3. Business owners 4. Anyone in a leadership
role
Become a
better manager with this action-oriented planning tool that bridges
DiSC®and situational leadership theory. Develop management
strategies to meet diverse needs.
Audience: 1. Sales
Professionals 2. Anyone wishing to communicate more effectively
with clients & prospects
Effective
selling often depends on "getting off on the right foot". Being able
to quickly recognize a person's behavioral style and interact
appropriately are critical to this process. Understanding Behavioral
Styles for Sales shows you how to recognize different behavior
patterns, and develop adaptive skills that increase your ability to
communicate successfully with others.
Includes 11
Lessons (Approx. 2 1/2 hours): 1.
Introduction 2. Different Behavioral
Styles 3. The DISC Profile* 4. The
Four Behavioral Styles 5. Recognizing Behavioral Styles 6.
Behavioral Styles and Listening 7. Improve Your Performance 8.
Reading and Reacting to People 9. Determining Behavioral
Styles 10. Practical Application of Knowledge 11. Knowledge
Assessment
*Online DiSC Classic
Profile® included in this
course.
Reinforcing Your Understanding Of Behavioral
Styles for Sales (S-126)
Audience: 1. Sales
Professionals 2. Anyone wishing to communicate more effectively
with clients & prospects
A shortened
version of Understanding Behavioral Styles for Sales. In this course
you will reinforce your understanding of your own behavioral style
and use this knowledge to enhance your communication skills and
increase your productivity.
Includes
5 Lessons
(Approx. 1 hours): 1. Recognizing Behavioral
Styles 2. Improve Your Performance 3. Reading and Reacting to
People 4. Practical Application of Knowledge 5. Knowledge
Assessment
Audience: 1. Sales
Professionals 2. Account Managers 3. Anyone working with
clients & prospects
Decisions to
choose a vendor or supplier require all the people who come in
contact with the client to establish some level of credibility and
trust. Establishing positive credibility and trust allows sales
people a better opportunity to create longer term business
relationships. This course will discuss what you can do to
intentionally build trust and confidence with your clients.
Includes
9 Lessons (Approx. 2
hours): 1. How
to Use This Course 2. Overview 3. Building Credibility 4.
Building Rapport and Trust 5. The Four Elements of Trust 6.
Pacing 7. Listening* 8. Feedback 9.
Summary
*Includes
a the Online Personal Listening Profile, a $25 value.
Audience: 1. Sales
Professionals 2. Account Managers 3. Anyone working with
customers
This course
presents a process for dealing with objections and complaints so you
can be effective and keep client relationships positive.
Includes
5 Lessons (Approx. 45
minutes): 1.
How to Use This Course 2. Introduction 3. A Process for
Overcoming Objections and Complaints 4. Reframing 5. Knowledge
Assessment
Audience: 1. Customer Service/Care
Professionals 2. Account Managers 3. Anyone working with
customers
This course
will provide you with examples of good questions that you can use
immediately to get the information you need. You will learn the
difference between open-ended and closed-ended questions, and when
to use them. We'll discuss seven different types of questions and
how you can use each one.
Includes
6 Lessons (Approx. 1
hour): 1. How
to Use This Course 2. Introduction 3. Questions and
Probes 4. Categories of Questions and Probes 5. Practical
Application 6. Knowledge Assessment
In this
course you will learn professional sales interviewing techniques
that will help you establish credibility, qualify opportunities more
effectively, and discover a prospect's important business needs,
goals, priorities and personal win.
Includes
9 Lessons (Approx. 2
hours): 1. How
to Use This Course 2. Introduction 3. Questions Are the
Answer 4. Overview of the F.I.N.D. System 5. F.I.N.D. System
in Detail 6. After the Sales Interview 7. F.I.N.D. Interview
Example 8. Practical Applications of Knowledge 9. Knowledge
Assessment
In this
course you will learn the skills to: define your territory,
understand your customer base ,prioritize your clients and
prospects. You will learn four-step method for managing your
territory. You will also learn how to protect that territory.
Includes
7 Lessons (Approx. 1 1/2
hours): 1. How
to Use This Course 2. Introduction 3. Defining Your
Territory 4. The Account Management Process 5. Protecting Your
Base 6. Practical Application of Knowledge 7. Knowledge
Assessment
Create
successful sales strategies and increase client receptivity and
sales results. Quickly identify prospect's comfort zone in the sales
process and determine the best ways to open the call, make the
presentation, negotiate, close the sale and maintain positive client
relationships.
Good teamwork often depends on "getting off on the right
foot". Being able to quickly recognize a person's behavioral style
and interact appropriately are critical to this process.
Understanding Behavioral Styles for Teams shows you how to recognize
different behavior patterns, and develop adaptive skills that
increase your ability to communicate successfully with
others.
Includes 11
Lessons (Approx. 2 1/2 hours): 1. Introduction 2.
Different Behavioral Styles 3. The DISC Profile* 4. The Four Behavioral Styles 5.
Recognizing Behavioral Styles 6. Behavioral Styles and
Listening 7. Improve Your Performance 8. Reading and Reacting
to People 9. Determining Behavioral Styles 10. Practical
Application of Knowledge 11. Knowledge
Assessment
*Online DiSC Classic
Profile® included in this
course.
Audience: 1. Team Leaders 2. Team
Members 3. Anyone wishing to communicate more effectively with
team members
A shortened
version of Understanding Behavioral Styles for Teams. In this course
you will reinforce your understanding of your own behavioral style
and use this knowledge to enhance your communication skills and
increase your productivity.
Includes
5 Lessons
(Approx. 1 hours): 1. Recognizing Behavioral
Styles 2. Improve Your Performance 3. Reading and Reacting to
People 4. Practical Application of Knowledge 5. Knowledge
Assessment
Audience: 1. Anyone wishing to
communicate more effectively with others
Successful
relationships often depend on "getting off on the right foot". Being
able to quickly recognize a person's behavioral style and interact
appropriately are critical to this process. Understanding Behavioral
Styles shows you how to recognize different behavior patterns, and
develop adaptive skills that increase your ability to communicate
successfully with others.
Includes 11
Lessons (Approx. 2 1/2 hours): 1.
Introduction 2. Different Behavioral
Styles 3. The DISC Profile* 4. The
Four Behavioral Styles 5. Recognizing Behavioral Styles 6.
Behavioral Styles and Listening 7. Improve Your Performance 8.
Reading and Reacting to People 9. Determining Behavioral
Styles 10. Practical Application of Knowledge 11. Knowledge
Assessment
*Online DiSC Classic
Profile® included in this
course.
Audience: 1. Anyone wishing to
communicate more effectively with others
A shortened
version of Understanding Behavioral Styles. In this course you will
reinforce your understanding of your own behavioral style and use
this knowledge to enhance your communication skills and increase
your productivity.
Includes
5 Lessons (Approx. 1
hours): 1. Recognizing Behavioral
Styles 2. Improve Your Performance 3. Reading and Reacting to
People 4. Practical Application of Knowledge 5. Knowledge
Assessment
Contact
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