<%@ LANGUAGE="VBScript.Encode" %> [an error occurred while processing this directive] [an error occurred while processing this directive] [an error occurred while processing this directive] <% order = Session("orderid")'READ STUFF From Database Dim objSimpleAdo, rstRS, SQLStmt SQLStmt = "SELECT * From item " SQLStmt = SQLStmt & "WHERE [Orderid] =" & Order & "; " Set SimpleAdo = New CSimpleAdo SimpleAdo.setConnectionString = Session("ConnectionString") Set RS = SimpleAdo.getRecordSet(SQLStmt) 'Do stuff with the record set 'Initialize variables for this application thedate = Cstr(Date) 'get the date thetime = Cstr(Time) 'get the time subtotal = 0 'the subtotal for a row of items subweight = 0 'the subweight for a row of items subsize = 0 'the subsize for a row of items subquantity = 0 'the subquantity for a row of items CurrentRecord = 0 Do While CheckRS(RS) 'Calculate the individual totals for a row subweight = subweight + (RS("Quantity") * RS("Weight")) subsize = subsize + (RS("Quantity") * RS("Size")) subtotal = (RS("Quantity") * RS("Price")) subquantity = subquantity + RS("Quantity") total = FormatCurrency (CCur(subtotal)) grandtotal = grandtotal + subtotal RS.MoveNext Loop Set SimpleAdo = Nothing Set RS = Nothing %>

Carlson Learning Products Distributor & Inscape Publishing Distributor
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Inscape Publishing Distributor. Carlson Distributor.

 

Center for Internal Change, Inc.
6 N. Pine Street

Mount Prospect, IL 60056
United States of America
Tel: (847) 906-DISC
Fax: (312) 873-3868

Handling Customer Complaints (C-100)

 

Handling Customer Complaints (C-100)

Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).

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This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Sales Professionals
4. Anyone working with customers

Includes 4 Lessons (Approx. 45 Minutes):
1. How to Use This Course
2. Introduction
3. A Process for Overcoming Objections and Complaints
4. Reframing

Only $75.00 each

Payment Methods
American Express, MasterCard, Visa

 

RefDescription Price
C-100Handling Customer Complaints USD$75.00 each
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